you may’t log in to your account if its User profile doesn’t load. In such cases, you’ll see an error message: “The User Profile Service service failed the logon. User profile cannot be loaded”.
The usual causes include improper configuration of registry or user profile permissions. You need to change or replace such settings to resolve this issue.
Why Am I Unable to Load User Profile
Here are the reasons for your User Profile failing to load:
Solutions for User Profile Unable to Load
First, try restarting your PC and verify if you may log in to your account. If you still can’t, log in with another account or boot into safe mode and try the fixes below.
Enable User Profile Service
This error can occur if theUser Profile Service doesn’t startautomatically during a sign-in. You need to set the proper startup settings to fix this issue. To do so,
Restart your PC and try logging in to your account.
Change Registry Settings
The most common causes for the error are corrupt registry entries specific to the user profile. To fix this issue, you need to check the entries and make some small changes. We recommend youback up your registrybefore doing so.
If you may’t find the entries, you need to create them. Right-select an empty area and selectNew>DWORD (32-bit) Value. Name them and set their Value data as we mentioned. Then, restart your PC.
If the user profile folder doesn’t exist, it’s likely a new account where you haven’t logged in even once. In such a case, go to the next solution. Otherwise, it’s better to delete andcreate a new user account.
Replace NTUSER Data File
Another method is to replace the corrupt user profile data file completely. Doing so will change your profile configurations, but it will also resolve the error.
