“Phone connected to WiFi but no internet” is indicated by anexclamation signon the status bar. However, iOS users will see a ‘No internet connection‘ message in Settings.
Usually, the issue is on theISP’s sideand there’s nothing much you may do. If other devices are able to access the internet, yoursmartphone’s network settingscould be the culprit.
In that case, tryrestarting the routerand modem beforecontacting your ISP. But if the problem persists only on your smartphone, tryforgetting andreconnecting the Wi-Fi. If these do not help, trychanging the DNS serverandresetting network settings.
Here’s a complete troubleshooting guide that should help fix Wi-Fi issues on any smartphone.
Check Internet on Other Devices
In most cases, the culprit is your internet service provider. But before making the phone call,verify if other devices are facing a similar problem.
In this digital age, you probably have at least one additional device for sure. If it can connect to the internet on the same WiFi network, know that the problems are with your phone. Move to theForget and Reconnect WiFisection below to start the troubleshooting.
Power Cycle Your Router and Modem
Probably, this is the first thing your ISP will ask you to do. So, why not start with just that?
Well,restarting the routersimply involvesdisconnecting all the network cables. Then,reconnect themafter a few minutes. It will reinitialize memory and restart all onboard processes, fixing the potential internet problem.
Once that’s done, rejoin the Wi-Fi network. Now, you should no longer encounter anyauthentication errors.
Contact Your Service Provider
This is a problem that I have encountered myself. Most of the time there’s afiber breakage.
A quick way to confirm this is via yourrouter’s LED. Usually, there are symbols, likePON,INTERNET, or others. This depends on the model. Inspect ifthere’s a red,orange, or evenblinking light.
While this might be silly, has yoursubscription plan ended? If so, your service provider could have cut you off.
