Apple had deleted FaceTime’s Live Photos feature in iOS version 12.1.1 due to privacy-related reasons. However, it returned with significant bug fixes and improvements in iOS version 15. Yet, there are still a few issues with the Live Photos feature.
Out of them, the common ones are FaceTime photos not saving to camera roll and FaceTime freezing. Usually, the causes for such errors are an outdated iOS version, incorrect settings, bugs, privacy restrictions, lack of storage space, and more. Now, let’s explore such issues along with effective solutions to fix them.
How to fix FaceTime Photos Not Working?
Prior to moving on to the other fixes below, let’s check the basic necessities. Is FaceTime Live Photos up and running on both devices? If not, you’ll notice an error message, like“FaceTime Photos must be enabled on both devices to use this feature.”Additionally, you won’t be able to take or save the Live photos.
So, our first remedy is to turn on this feature on both iPhones if you haven’t already enabled it.
Turn on FaceTime Live Photos on Both Devices
you may enable FaceTime Live Photos on both an iPhone and a Mac in different ways. Here’s how you can do it:
you may also request your friend to follow the steps above to turn on FaceTime Live Photos on their phone. Then, you can try taking Live photos on your FaceTime again.
If you’re on a Mac, select FaceTime from the menu bar and go to Preferences. Click on theSettingstab and tick the box that saysAllow Live Photos to be captured during Video calls.
When you successfully take a picture on a FaceTime call, both you and your friend will get a notification.
Check Live Photos in Gallery
If you’re not sure your iPhone saved the Live Photos from your FaceTime call, you may always check the Live Photos album from your Gallery. Simply go to Gallery and tap open theLive Photosalbum. This is the default location for your iPhone to save FaceTime Live photos.
If you’re on a Mac, open thePhotosapp and click onLive Photosfrom the left sidebar.
If you may’t find your photos in the Live Photos album, you can turn on iCloud Photos to have your Live photos saved to iCloud. You can follow these easy steps to turn it on:
If this method isn’t working, you may also try turning this option off and on again. If you’re on a Mac, go to the Photos app and select Preferences from the menu bar. Click on the iCloud tab and tick or untick the box that says iCloud Photos. You can now try taking Live Photos on FaceTime again and checking your photos on iCloud.
