While attempting to watch a video, sudden errors on Disney plus could really ruin our streaming experience. Many Disney Plus users have reported encountering error code 39 with the message “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support.“
If you have also faced such a problem, it is possible that you are trying to access the content from an unsupported device or you are repetitively trying to access geographically restricted content on Disney plus. But the error is temporary, so you may fix it with general troubleshooting fixes.
In this article, we have compiled simple steps to solve the error.
What Causes Disney Plus Error Code 39?
You will encounter Disney Plus Error Code 39 when the video you wish to play is temporarily inaccessible. This possibly occurs because of the following reasons.
How to Fix Disney Plus Error Code 39?
Since it is a temporary error, you may try restarting the Disney Plus as a general fix. You need to ensure to completely force-stop the app or browser. Then, try rebooting your streaming device to clear the excessive RAM consumption. It will also exit the apps/programs running in the background.
Once the device restarts, you may start using Disney Plus again. However, if restarting does not work, you can follow the given fixes.
Check if Disney Plus Supports Your Device
As mentioned, this error occurs when trying to access Disney Plus on an unsupported device. Therefore, you may verify if the app is supported on your device. Disney Plus has clearlymentioned the supported deviceson its official website. Moreover, if you streaming it on a web browser, you can also check the supported browser.
If you are using a Disney Plus supported device or browser, you may move on to the next fix. However, if you aren’t, try streaming it from the listed devices/browsers. It should solve the error.
Check Your Network Status
Aweak Wi-Fi signalstreaming device could lead to error code 39 on Disney Plus. Therefore, you may check the network status on your device from the Wi-Fi settings. Also, you can disconnect Wi-Fi from other unused devices with the same network for increased internet speed.
If it is poor, you may improve the signal strength by power cycling your Wi-Fi router. Disconnect the router from the power source for 15-30 seconds. Plug in back and wait till it establishes the network to see if it has improved the network
Check Your Device’s HDMI Cable
